Refund Policy

Last Updated: January 2026

At Siri Kitchen, we take great care in packing our products to ensure they reach you safely. However, in rare cases, damage may occur during transit due to logistics handling. This policy explains our refund and replacement terms clearly.

1. Eligibility for Refund or Replacement

Refunds or replacements are applicable only in cases of damage during shipment and only if the logistics partner approves and provides a refund or claim approval.

If the logistics partner does not approve the damage claim, no refund or replacement will be issued by Siri Kitchen.

2. Conditions to Raise a Damage Claim

To be eligible, customers must:

• Report the damaged product within 24 hours of delivery

• Share clear photos and/or videos of:

  • The damaged product

  • The outer packaging

  • The shipping label

• Ensure the product is unused and unconsumed

Damage claims raised after 24 hours of delivery will not be accepted.

3. Approval Process

• Once a claim is raised, we will submit the request to the logistics partner.

• The final decision depends on the logistics provider’s damage verification and approval.

• Only after logistics refund approval, Siri Kitchen will process a refund or replacement.

4. Refund Method

• Approved refunds will be processed to the original mode of payment.

• Refunds may take 7–10 business days after logistics confirmation.

5. Non-Refundable Cases

Refunds or replacements will not be provided in the following cases:

• Damage not caused during shipment

• Delay in delivery without physical damage

• Incorrect address provided by the customer

• Change of mind or taste preference

• Improper storage after delivery

• Claims rejected by the logistics partner

6. Contact for Claims

To report shipping damage, contact us immediately:

Email: siriktchn@gmail.com
Phone: +91 99660 53566

By placing an order with Siri Kitchen, you acknowledge and agree to this Refund & Replacement Policy.